Complaints Handling
Learn how to deal with complaints in ways that protect your reputation using everyday "people skills". Prevent problems from escalating with our online complaints handling course.
Over 100 CPD Accredited courses to help carers reach their full potential in a range of health and social care disciplines. Sign up today and gain unlimited access to all our care training ranges. Meeting CQC criteria has never been easier!
Over 100 CPD Accredited courses to help carers reach their full potential in a range of health and social care disciplines. Sign up today and gain unlimited access to all our care training ranges. Meeting CQC criteria has never been easier!
Over 100 CPD Accredited courses to help carers reach their full potential in a range of health and social care disciplines. Sign up today and gain unlimited access to all our care training ranges. Meeting CQC criteria has never been easier!
Over 100 CPD Accredited courses to help carers reach their full potential in a range of health and social care disciplines. Sign up today and gain unlimited access to all our care training ranges. Meeting CQC criteria has never been easier!
Learn how to deal with complaints in ways that protect your reputation using everyday "people skills". Prevent problems from escalating with our online complaints handling course.
Identify signs, causes and the effects of conflict in the workplace. Learn how to diffuse and prevent awkward situations amongst colleagues and patients. From £0.40 per user per month.
Creating a personal action plan, monitoring customer satisfaction, and dealing with difficult customers are some of the topics covered by our subscription based course.
Understand how substance abuse affects different people with this CPD accredited course. Identify psychological and physical signs of dependence whilst learning how to support individuals at risk.
Ensuring feedback is constructive and fair is the key to staff development. Develop understanding of how to react to both positive and negative feedback with this self-paced course.
Manage conflict in your care home through a structured process with this modern e-learning course. Learn why conflict occurs, how to identify bullying and respond positively to reduce employee and patient aggression.
A care provider's greatest asset is its staff. We explain the process of finding a mentor in the care environment and take you through the steps of training them to develop others.
Find out how appraisals can create trust, nurture new staff and bring out the best in your employees in a way that ensures mutual respect within the care home environment.
From personal development plans to employee engagement, this course offers guidance on the best approach when managing performance of staff in the health care sector.