Customer Service E-Learning Courses
Pay monthly for all courses from just £0.40/user!
Our Customer Service course includes all components below...
Customer Service: Course Overview
How customer service affects your business.Good and bad customer service.
Identifying and overcoming barriers preventing excellent customer service.
Dealing with complaints politely and professionally.
Monitoring customer satisfaction.
Improving customer service based on feedback.
Understanding that every customer is different.
Learning how to deal with difficult customer behaviour.
Personal action plans to enhance customer service.
Customer Service FAQ
Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales, because consumers might take their business to a competitor.
Customer satisfaction is a marketing term that measures how products or services supplied by a company meet or surpass a customer's expectation. Customer satisfaction is important because it provides marketers and business owners with a metric that they can use to manage and improve their businesses.
Quantitative surveys are those that are designed to measure the degree of customer satisfaction. They are typically conducted to collect aggregate data, using fixed questions or criteria. They are used for determining status, benchmarking, or tracking changes over time.
Pricing
Prices vary depending on how many courses you need. Please view our pricing structure to find the package that best suits your organisation.
You can gain instant access to all our courses with our small monthly subscription, or pay as you go and buy each course either independently or in bulk. Subscriptions start from as little as 40p per user per month!
Get the 1st Month FREE on
your subscription.
Gain immediate access to all areas of our CQC training platform
and enjoy unlimited care courses and unlimited users!
Gain immediate access to all areas of our CQC
training platform
and enjoy unlimited care courses and
unlimited users!
Get the 1st Month FREE on
your subscription.
Gain immediate access to all areas of our CQC training platform
and enjoy unlimited care courses and unlimited users!
Get the 1st Month FREE
on your subscription.
Gain immediate access to all areas of our CQC training platform
and enjoy unlimited care courses and unlimited users!
Accreditation
CPD Standards Office accreditation provides credibility to our online courses that just aren't available with other e-learning providers. Via evidence-based accreditation you are ensuring your organisations standards are high and consistent, as well as offering employees engaging and substantive learning with which to enrich their careers.
More information can be found on the CPD website.
Booking
Please call us to get a quote. Once your booking is confirmed, we will then send you your joining instructions! No downloads, no hassle. Just create a login and input the code we send you to start the course.
For larger organisations our portal can be rebranded to your requirements. For more information on this service, please contact us and we will be happy to help.
Assessment
After you have completed your assessment (including multiple choice questionnaire), your digital certificate is sent to the email address used to login as soon as the course is completed.
If you have not received your certificate, please first check your spam box. If it isn't there, please call and we will get this resent.
Do courses expire?
There is no expiry date on course credits. Once a credit has been bought it can be allocated at any time. However, should the credit have been allocated to the delegate, each learner then has 12 months to complete the course.
In other words, unallocated course credits have no expiry date. If for example you ordered 1000 licences, and allocated 600 courses in year 1, you would have 400 licences left to allocate in year 2.
Contact Us.